Rat Rescue :: Campaigns

Campaign : Pets at Home

Campaign : Pets at Home

At CavyRescue one of our aims is to educate organisations who deal with animals on better healthcare and welfare.

In 2004 we started our Pet Shop Watch campaign and successfully met with Pets At Home to discuss issues arising from various research we’d carried out nationwide into their stores. Here is a diary of events:

JANUARY 2005 - OUR MEETING.
While our Mystery Shop exercise is ongoing, this is just to update you on our meeting with the pet store in December 2004. We had a very long meeting with them and we feel that a lot of our comments were taken on board. Certainly, on a visit to a local branch, there were noticeable changes. The company are also updating their staff manuals so that a high standard of pet and customer care will be maintained across the board

FEBRUARY 2005 - RAT CARE SHEETS.
Pets At Home have very kindly allowed us to comment on their rats care sheet that should be given to everyone buying a rat.

MARCH 2005 - SOME GREAT NEWS! NO MORE WOODCHIPS!
Pets At Home have issued us a statement re: their Rat Starter Kits. They say...

"At Pets at Home Ltd we are currently reviewing our small animal product range. We are pleased to announce that the woodchips that are currently included in our rat starter kit will be replaced with safebed paper shavings from now on. We take health care issues very seriously and are grateful to Cavy Rescue and rat owners generally who have made some very valuable comments and suggestions"

OCTOBER 2005 – ONGOING FEEDBACK.
We now have a mutually beneficial relationship with the Pets At Home Head Office - any concerns or questions we have or ask on behalf of someone else are dealt with promptly. They have also helped us by suggesting ways we can achieve our aims and with ongoing liaison.